AdaptHealth’s billing practice is that we invoice patients as soon as the Patient invoice is created which is 1 day after the order is confirmed as sent. AdaptHealth attempts to provide patients with the most accurate estimate of the charges they will be responsible for, prior to services being rendered, but please note that after insurance processes the patient’s claim the patient responsibility portion may be different from the estimate provided.

Prior to receiving products, AdaptHealth requires a form of payment (credit card or checking account info) on file to satisfy any balances that are not paid for by your insurance, this will include the patient portion of all rental charges incurred for future months.

In most cases, if the insurance payers were provided to AdaptHealth, they are on file to be billed. You can easily check if we have your insurance on file by reviewing your invoice, as it does notate the insurances that AdaptHealth has on file.

Insurance contracts differ for each patient, the amount that is the patient responsibility can be affected by deductibles or coinsurance amounts based on individual plans. AdaptHealth attempts to verify your insurance with each new order processed to ensure we have as up to date info as possible on your potential deductible or coinsurance responsibility. Once the insurance is billed, your insurance will send you the explanation of benefits (EOB) that will help you understand your responsibility as well. Ultimately, the deductible and coinsurance amount are between the insurance company and the patient.

Please feel free to go to our “contact us” page on our website, complete the form and in the field titled “My question is about”, choose the drop down for “Other” and include your new insurance information in the “Message” field, click submit. This will send the new information to AdaptHealth’s payer change team to process.

Insurance contracts differ for each patient, the amount that is the patient responsibility can be affected by deductibles or coinsurance amounts based on individual plans. AdaptHealth attempts to verify your insurance with each new order processed to ensure we have as up to date info as possible on your potential deductible or coinsurance responsibility. Once the insurance is billed, your insurance will send you the explanation of benefits (EOB) that will help you understand your responsibility as well. Ultimately, the deductible and coinsurance amount are between the insurance company and the patient.

AdaptHealth’s billing practice is that we invoice patients as soon as the Patient invoice is created which is 1 day after the order is confirmed as sent. AdaptHealth attempts to provide patients with the most accurate estimate of the charges they will be responsible for, prior to services being rendered, but please note that after insurance processes the patient’s claim the patient responsibility portion may be different from the estimate provided.

Your AdaptHealth invoice does notate if the item is a rental or purchase, on each line on your invoice. If you have further questions regarding this, please call or message the AdaptHealth team.

AdaptHealth patients can log in to their HME bill pay portal or to the bill pay feature in MyApp to view past invoices. If you are not able to access either, please call the billing team at 855-389-4043

Insurance contracts differ for each patient, the amount that is the patient responsibility can be affected by deductibles or coinsurance amounts based on individual plans. AdaptHealth attempts to verify/communicate your insurance with each new order processed to get as up to date info as possible on your potential deductible or coinsurance responsibility. Once the insurance adjudicates your claim, the amount you are responsible for may be updated, your insurance will send you the explanation of benefits (EOB) that can help you understand the reason for your financial responsibility as well. If you receive another invoice after you previously paid at time of service, it is likely that your insurance has determined a different amount of patient responsibility than AdaptHealth initially estimated.

Payments made in the bill pay portal or on MyApp are usually applied to the account within 24-48 hours, and the processed payment will show at that time in the portal. If a check was mailed in, it does take longer to process as it goes to a lockbox and can take 2-3 weeks to show, depending on mail times.

If a check was mailed in, it does take longer to process as it goes to a lockbox and can take 2-3 weeks to show, depending on mail times. If we have received it and it has been processed, it will show as a payment in your bill pay portal or on MyApp.

To rectify your account that has been referred to a colletion agency, please call the phone # on the collection agency correspondence that you have received to make payment to them drectly. Once the collection agency balance is paid, you may then place a new order. Please note that it can take up to 1 week for the agency to update your payment with AdaptHealth. If you need to place an order prior to the payment confirmation communication, AdaptHealth can attempt to verify the payment made with the agency on your behalf.

AdaptHealth does offer payment plans to make managing patient balances more affordable and convenient for our patients, please contact the Patient Financial Services team at 855-389-4043 to discuss possible solutions.

AdaptHealth does use text to communicate with our patients. We have multiple text campaigns in process at any time, including AutoPAY enrollment, 30-60 days past due, 60-90 past due, notice of an upcoming AutoPAY, and notice of a declined AutoPAY.

AdaptHealth does offer payment plans to make managing patient balances more affordable and convenient for our patients, please contact the Patient Financial Services team at 855-389-4043 to discuss possible solutions.

It is AdaptHealth’s policy that if a patient has an active rental or an open balance, that we do not immediately issue a refund, the credit or unapplied balance will remain on the account to satisfy any future patient balances.

Some insurances do require that when we ship a 3 or 6 month supply that the items are billed monthly instead of as a purchase, so as a courtesy we supply all 3-6 months of supplies at 1 time, but we are required to bill your insurance monthly.

AdaptHealth’s company policy is that all patients that are renting equipment or have a recurring supply order that have a yearly deductible or a coinsurance responsibility are to be enrolled in AutoPAY prior to a delivery being made. Please note that if you have a Medicaid as your insurance payer, we do not require a credit card or to enrollment in AutoPAY.

Yes, all patients are still sent an invoice10 days prior to any charge debiting the account if AutoPAY is enabled. If a change in the payment method is required, the patient should call prior to the due date so that an account update can be processed.

Unfortunately, AutoPAY does not allow for a specific debit date to be chosen, it is always 10 days after the invoice open date, however, payment plans do allow you to choose a specific date. To inquire if you are eligible for a payment plan please contact the Patient Financial Services team.