Express Reorder Faqs

What is Express Reorder?

Express Reorder is AdaptHealth Patient Care Solutions' online ordering system. It has three quick and easy steps:

Step 1: Verify who you are by providing your Patient ID, Last Name, Date of Birth, and Phone Number
Step 2: Select the products you want to order from a list of products set up through AdaptHealth that you are eligible to reorder at this time
Step 3: Review and order

Am I eligible to use Express Reorder?

All current AdaptHealth customers are eligible to use Express Reorder, with the exception of customers ordering wound care or CPAP/BIPAP products. You can also review the questions below to make sure Express Reorder is the right fit for you. If you answer “YES” to any of the questions, please call Customer Service at 855-404-6727 to place your reorder instead of using Express Reorder.

Has your Contact Information, Home Address, Ordering Physician, or Primary Insurance changed since your last order?
- Contact Information: Your contact information (name, phone number, email address, etc.) is very important in case we need to communicate with you about a problem with your reorder.
- Home Address: Having the right home address in our system ensures we will send your order to the correct location.
- Ordering physician: It is essential we have your current Ordering Physician’s information in our system in case the Detailed Written Order from your previous physician needs to be updated.
- Primary Insurance: We must have your current Primary Insurance information to bill the proper insurance carrier.
Do you need to order an item you’ve never ordered before, or an item that you haven’t cleared with your ordering physician? Please contact Customer Service at 855-404-6727. Customer Service must check to ensure your insurance covers the new item, and contact your doctor to add the item to your Detailed Written Order before it will be available for purchase on Express Reorder.
Do you need to order different quantities of an item you have ordered before? Please contact Customer Service at 855-404-6727. Customer Service must check to see if the change in quantity will affect insurance coverage on that item.
Do you need to order an item that you haven’t ordered in a long time? Please contact Customer Service at 855-404-6727. Customer Service will need to ensure your insurance still covers that item, and contact your doctor to add the item back to your Detailed Written Order before it will be available for purchase on Express Reorder.

Why do I need to provide my patient id, last name, date of birth, AND phone number every time I need to place a reorder? Can’t I just enter my patient ID for verification?

Express Reorder is asking for my Patient ID. I don’t know what that is or where to find it.

All of my information is correct to verify with Express Reorder, but I’m still getting an error that says the system doesn’t recognize me! What do I do?

I was able to verify my information with Express Reorder, but now it is telling me that I have no items to reorder. I know it is time for me to place a reorder.

I noticed I do not receive an emailed order confirmation from Express Reorder once my order is placed. How do I know the order has gone through?

Why do I need to provide my patient id, last name, date of birth, AND phone number every time I need to place a reorder? Can’t I just enter my patient ID for verification?

Express Reorder is asking for my Patient ID. I don’t know what that is or where to find it.

All of my information is correct to verify with Express Reorder, but I’m still getting an error that says the system doesn’t recognize me! What do I do?

I was able to verify my information with Express Reorder, but now it is telling me that I have no items to reorder. I know it is time for me to place a reorder.

On the screen where I am supposed to order the items I need, I can’t add any new items. Why?

I wanted to update the quantity of an item, but Express Reorder isn’t letting me – it looks like I can only order the same amount that I’ve ordered before. Why?

Why do I need to provide the quantity remaining on all the items I am ordering? I’m not even sure what “quantity remaining” means?

I live in 2 homes at different times of the year. Can I periodically change the address my Express Reorder order is sent to?

Can I request rush shipping in Express Reorder?

I noticed I do not receive an emailed order confirmation from Express Reorder once my order is placed. How do I know the order has gone through?

Top searches

Express Reorder FAQs

Frequently Asked Questions

Have a question?