ESG Overview

AdaptHealth has developed an industry-leading compliance program that spans the entire enterprise, including all subsidiaries. This focus on compliance starts at the top of the organization and benefits from the strong support of the Board of Directors and Executive Leadership Team. The Compliance Team operates independently and reports on a monthly and quarterly basis to the Board’s Compliance Committee and Executive Leadership. The program incorporates all the required elements from the U.S. Department of Health and Human Services Office of the Inspector General (OIG) Guidance, as well as factors from the Department of Justice's evaluation of corporate compliance programs.

In 2021, the Board commissioned an independent assessment of the compliance program to determine its ability to support the scale of the organization and the company’s growth strategy. Upon completion of this in-depth, five-month-long process, an independent auditor concluded that the program was well-designed and exceeded Medicare’s standards for Mobility & Home Equipment (DME) suppliers.

We also conduct an annual enterprise risk assessment to identify risks across the organization, collect relevant data, and implement risk mitigation measures. The risk assessment consists of a survey with eight enterprise risk categories that are determined based on current regulatory developments and company-specific compliance issues.

The compliance program includes ongoing education for all employees, focusing on basics as well as keeping employees up-to-date on compliance standards and topics as they evolve. Monthly live compliance training and refresher sessions serve to keep compliance at the front of employees’ minds and support quality everyday decision-making.

A national leader in healthcare-at-home solutions, AdaptHealth serves approximately 4.3 million patients annually in 47 states through our network of approximately 638 locations. AdaptHealth’s locations consist of retail storefronts, warehouses, and office spaces. We also manage a fleet of both owned and leased vehicles for delivering products to customers. Because we recognize the importance of managing our environmental impact to help ensure a healthier planet for generations to come, we are committed to developing understanding of environmental impact metrics and identifying opportunities to improve.

We are driving change and efficiencies with technology to help patients stay healthy at home. AdaptHealth’s product offerings consist primarily of home medical equipment (HME) and consumable supplies. In addition to leveraging technology for efficiency and innovation, we evaluate our products to determine other ways to maximize utility and minimize environmental impact. For example, we have a program to reclaim and refurbish certain machines for deployment back in the field. By extending the useful life of patient equipment, we can help reduce waste related to existing machines and increase the availability of solutions to our patient population.

With the help of a third-party consultant, we are currently evaluating of the energy, water, and waste data across our entire business network to establish a baseline and visibility into our consumption patterns. Upon completion of this evaluation, we expect to identify efficiencies and cost saving opportunities, and establish a baseline for a greenhouse gas (GHG) emissions inventory and other environmental metrics.

While some of our environmental initiatives are in the early days, we are establishing a strong foundation upon which to build. By delivering on AdaptHealth’s mission of transitioning more patient care to the home as opposed to requiring large healthcare facilities and institutions, there is significant opportunity to contribute to a more environmentally friendly and sustainable healthcare system.

AdaptHealth strives to attract and retain talented employees who are both aligned to our vision and effective in the fast-paced and high-growth environment in which we operate. Our DIRECT values framework guides our employees’ actions every day as they work to make a positive difference in the lives of our patients.

A strong talent pipeline is imperative to AdaptHealth’s success. Our talent and performance management approach is designed to ensure employees and managers have regular feedback conversations about personal development and performance. Our Operations and Human Resources teams have established a robust career development program across the company, which includes development pathways designed for specific roles.

In support of AdaptHealth’s ambition to create a best-in-class employee experience, we are focused on robust onboarding and management training offerings. Regular competence training sessions support employees who are pursuing professional certifications and credentials. Ongoing and required compliance training gives employees the knowledge and tools to support our commitment to compliance leadership in all dimensions of the business.

Amid significant growth in the AdaptHealth business in recent years, ensuring high levels of employee engagement is critical. We periodically conduct employee opinion surveys within different areas of the business to measure engagement and other factors, and a cross-functional Employee Engagement committee provides tactical support toward strengthening a purpose-driven company culture.

AdaptHealth is the leading innovator in healthcare at home, providing best-in-class services and superior technology to improve patient lives while reducing the overall cost of care. We improve the lives of patients suffering from sleep apnea, diabetes, respiratory illnesses, and other chronic diseases by providing equipment and services that allow patients to live their best lives out of the hospital and in their homes. Chronic disease is the largest driver of healthcare spending in the United States, estimated at approximately $4 trillion annually. Our patient-first, tech-enabled care model plays a critical role in lowering costs for the health system. By enabling treatment and monitoring in the home, AdaptHealth’s solutions are more affordable for patients compared to care provided in the hospital or institutional setting.

Our leading therapies and our team of over 1,000 clinicians provide care to 4.3 million patients across the country. Completing more than 38,444 deliveries every day to our patients’ homes, we leverage scale and technology to deliver crucial therapies on time and at lower cost. AdaptHealth’s innovation in technology is leading the digital transformation of the home healthcare industry. Leaning into modern, digitized workflows for electronic prescribing and mobile documentation has established AdaptHealth as an industry leader in tech-enabled patient engagement. For example, our proprietary cloud-based mobile delivery software improves the patient experience by reducing the time between delivery, billing, and reimbursement.

We are investing in information technology systems to create a value-based connected care model that will drive exceptional customer service and keep more patients healthy at home. Our strategic vision for the future – AdaptHealth 2.0 – is centered upon improving our ability to provide real time, actionable data through integrated technology platforms, to enable better health outcomes for patients, more referrals for providers, and more efficient payments for payors.

AdaptHealth’s patient-first, care-based approach positions us as the partner of choice for referral partners and payors. Much of the Mobility & Home Equipment we supply for patients is traditionally reimbursed by Medicare and commercial insurance payors on fixed fee schedules. For our extensive network of 1,359 payors, we have built out a direct payor technology platform that reduces administrative costs and avoids delays in discharge, allowing more patients to receive treatment at home faster. A network of 70,000 primary care physicians and 1,000 health systems allows us to create deep relationships with referral sources and expand services to support patients throughout the progression of their diseases.