The Compliance Committee of the Board of Directors oversees AdaptHealth’s corporate responsibility approach and activities. This includes oversight of environmental and social matters and review of ESG-related strategy, initiatives, policies, and risk management.
The Nominating and Governance Committee assists the Board in developing and maintaining AdaptHealth’s corporate governance policies and guidelines. We believe this structure facilitates strong Board-level ESG oversight. Additional information related to AdaptHealth’s corporate governance can be found on our Investor Relations page.
AdaptHealth also uses an ESG Task Force comprised of cross-functional leaders from Compliance, Legal, People, and Operations, as well as Executive Leadership. The ESG Working Group reports to the Compliance Committee of the Board on an as needed basis.
Ethics & Accountability
At AdaptHealth, we foster a culture of ethical conduct, integrity, and open communication, conducting business in full compliance with all applicable laws and regulations. Our industry-leading compliance program is a critical enabler for delivering high quality care to our nearly 4.8 million patients.
AdaptHealth has developed an industry-leading compliance program that spans the entire enterprise, including all subsidiaries. This focus on compliance starts at the top of the organization and benefits from the strong support of the Board of Directors and Executive Leadership Team. The Compliance Team operates independently and reports on a monthly and quarterly basis to the Board’s Compliance Committee and Executive Leadership. The program incorporates all the required elements from the U.S. Department of Health and Human Services Office of the Inspector General (OIG) Guidance, as well as factors from the Department of Justice's evaluation of corporate compliance programs.
In 2021, the Board commissioned an independent assessment of the compliance program to determine its ability to support the scale of the organization and the company’s growth strategy. Upon completion of this in-depth, five-month-long process, an independent auditor concluded that the program was well-designed and exceeded Medicare’s standards for Mobility & Home Equipment (DME) suppliers.
We also conduct an annual enterprise risk assessment to identify risks across the organization, collect relevant data, and implement risk mitigation measures. The risk assessment consists of a survey with eight enterprise risk categories that are determined based on current regulatory developments and company-specific compliance issues.
The compliance program includes ongoing education for all employees, focusing on basics as well as keeping employees up-to-date on compliance standards and topics as they evolve. Monthly live compliance training and refresher sessions serve to keep compliance at the front of employees’ minds and support quality everyday decision-making.
Code of Business Conduct & Ethics defines the principles and standards that guide our professional behavior and decision-making. It promotes integrity, honesty, and accountability in all business activities. The code ensures compliance with laws, regulations, and company policies while fostering a respectful and ethical workplace. Employees are expected to act responsibly, avoid conflicts of interest, and uphold the organization’s values at all times.
Data Security refers to the practices and measures taken to protect sensitive and confidential information from unauthorized access, misuse, or loss. It ensures that personal, financial, and business data is handled responsibly and securely. Strong data security helps maintain customer trust, supports legal and regulatory compliance, and reduces the risk of data breaches. All employees are responsible for following data protection policies and safeguarding information in their daily work.
Managing Our Environmental Impact
Because we recognize the importance of managing our environmental impact to help ensure a healthier planet for generations to come, we are committed to developing understanding of environmental impact metrics and identifying opportunities to improve.
A national leader in healthcare-at-home solutions, AdaptHealth serves approximately 4.8 million patients annually in 48 states through our network of approximately 668 locations. AdaptHealth's locations consist of retail storefronts, warehouses, and office spaces. We also manage a fleet of both owned and leased vehicles for delivering products to customers. Because we recognize the importance of managing our environmental impact to help ensure a healthier planet for generations to come, we are committed to developing understanding of environmental impact metrics and identifying opportunities to improve.
We are driving change and efficiencies with technology to help patients stay healthy at home. AdaptHealth's product offerings consist primarily of home medical equipment (HME) and consumable supplies. In addition to leveraging technology for efficiency and innovation, we evaluate our products to determine other ways to maximize utility and minimize environmental impact. For example, we are working to reduce packaging waste and are exploring opportunities to recycle products at end of life. We are also evaluating our fleet to identify opportunities to transition to more fuel-efficient and electric vehicles to reduce our carbon footprint.
Mission & Vision define the organization’s purpose and long-term direction. The mission explains what we do, whom we serve, and how we create value through our products and services. The vision outlines our future goals and aspirations, guiding growth and innovation. Together, they align employees toward shared objectives and inspire commitment to achieving sustainable success.
Product Life Cycle describes the stages a product goes through from initial concept and development to market introduction, growth, maturity, and eventual decline. It helps organizations plan product strategy, pricing, marketing, and improvements at each stage. Understanding the product life cycle supports better decision-making and resource allocation. It also enables timely innovation to meet changing customer needs and market conditions.
Our People
AdaptHealth strives to attract and retain talented employees who are both aligned to our vision and effective in the fast-paced and high-growth environment in which we operate. Our DIRECT values framework guides our employees’ actions every day as they work to make a positive difference in the lives of our patients.
AdaptHealth strives to attract and retain talented employees who are both aligned to our vision and effective in the fast-paced and high-growth environment in which we operate. Our DIRECT values framework guides our employees’ actions every day as they work to make a positive difference in the lives of our patients.
A strong talent pipeline is imperative to AdaptHealth’s success. Our talent and performance management approach is designed to ensure employees and managers have regular feedback conversations about personal development and performance. Our Operations and Human Resources teams have established a robust career development program across the company, which includes development pathways designed for specific roles.
In support of AdaptHealth’s ambition to create a best-in-class employee experience, we are focused on robust onboarding and management training offerings. Regular competence training sessions support employees who are pursuing professional certifications and credentials. Ongoing and required compliance training gives employees the knowledge and tools to support our commitment to compliance leadership in all dimensions of the business.
Amid significant growth in the AdaptHealth business in recent years, ensuring high levels of employee engagement is critical. We periodically conduct employee opinion surveys within different areas of the business to measure engagement and other factors, and a cross-functional Employee Engagement committee provides tactical support toward strengthening a purpose-driven company culture.
Mission, Vision, & Values define the foundation of an organization’s identity and direction. The mission explains the organization’s purpose and what it strives to deliver to customers and stakeholders. The vision outlines long-term goals and the future the organization aims to create. Values guide daily behavior and decision-making, shaping the culture, ethics, and commitment to excellence.
Compensation & Benefits outline the rewards and support provided to employees in return for their skills, performance, and contributions. This includes salary, incentives, bonuses, and non-monetary benefits such as health coverage, leave policies, and retirement plans. A fair and competitive compensation structure helps attract and retain talent. It also motivates employees and supports their overall well-being and job satisfaction.
Diversity & Inclusion focus on creating a workplace where differences are respected, valued, and celebrated. It promotes equal opportunities regardless of gender, age, culture, background, or abilities. An inclusive environment encourages collaboration, innovation, and mutual respect among employees. Embracing diversity strengthens organizational culture and drives better business outcomes.
Employee Health & Safety emphasize providing a safe, healthy, and supportive work environment for all employees. It involves identifying and minimizing workplace risks, promoting well-being, and complying with health and safety regulations. Employees are encouraged to follow safety guidelines and report hazards promptly. A strong focus on health and safety helps prevent accidents and supports overall productivity and morale.
Anti-Discrimination & Harassment policies ensure a respectful and fair workplace free from bias, harassment, and unfair treatment. They prohibit discrimination based on gender, race, age, religion, disability, or any other protected characteristic. The policies promote dignity, equality, and professional conduct among all employees. Any form of harassment or discrimination is addressed promptly to maintain a safe and inclusive work environment.
Our Products & Services
AdaptHealth is the leading innovator in healthcare at home, providing best-in-class services and superior technology to improve patient lives while reducing the overall cost of care.
AdaptHealth is the leading innovator in healthcare at home, providing best-in-class services and superior technology to improve patient lives while reducing the overall cost of care. We improve the lives of patients suffering from sleep apnea, diabetes, respiratory illnesses, and other chronic diseases by providing equipment and services that allow patients to live their best lives out of the hospital and in their homes. Chronic disease is the largest driver of healthcare spending in the United States, estimated at approximately $4 trillion annually. Our patient-first, tech-enabled care model plays a critical role in lowering costs for the health system. By enabling treatment and monitoring in the home, AdaptHealth's solutions are more affordable for patients compared to care provided in the hospital or institutional setting.
Our leading therapies and our team of over 1,000 clinicians provide care to 4.8 million patients across the country. Completing more than 42,697 deliveries daily, we are committed to improving the quality of life for our patients and their families. We work with 1,378 payors to ensure our patients have access to the care they need.
AdaptHealth's innovative approach to healthcare at home has earned us recognition as a leader in the industry. We continue to invest in technology and talent to deliver exceptional care and improve patient outcomes.
Quality & Safety focus on maintaining high standards in products, services, and workplace practices. They ensure that processes are designed to deliver consistent quality while minimizing risks to employees, customers, and stakeholders. Adhering to quality and safety standards helps prevent errors, accidents, and non-compliance. This commitment builds trust, reliability, and long-term organizational success.
Accreditation is a formal recognition that an organization, program, or service meets established standards of quality and competence. It demonstrates credibility, compliance with industry regulations, and commitment to continuous improvement. Accreditation helps build trust with customers, stakeholders, and regulatory bodies. It also provides a framework for maintaining consistent performance and achieving excellence.
Our Framework
At AdaptHealth, we are building a robust framework for emphasizing Environmental, Social, and Governance (ESG) issues throughout our business.
In addition to having our DIRECT values to guide us, achieving our mission and realizing our vision requires focus on long-term financial sustainability and the prudent management of ESG matters. We continue to assess and improve our policies and processes in these areas and are committed to advancing ESG efforts to drive value for team members, customers, shareholders, and communities. Through a thoughtful and coordinated approach, our ESG strategy will support business growth while staying at the forefront of the evolving ESG principles in healthcare.
Oversight
ESG Focus Areas
In 2022, in partnership with external ESG experts, AdaptHealth undertook an assessment of ESG topics and principles applicable to our business. In developing our ESG strategy, we referenced the Sustainability Accounting Standards Board (SASB) standards related to Health Care Distributors.
We have aligned our ESG strategy and initiatives in four areas fundamental to our business.
Oversight
The Compliance Committee of the Board of Directors oversees AdaptHealth’s corporate responsibility approach and activities. This includes oversight of environmental and social matters and review of ESG-related strategy, initiatives, policies, and risk management.
The Nominating and Governance Committee assists the Board in developing and maintaining AdaptHealth’s corporate governance policies and guidelines. We believe this structure facilitates strong Board-level ESG oversight. Additional information related to AdaptHealth’s corporate governance can be found on our Investor Relations page.
AdaptHealth also uses an ESG Task Force comprised of cross-functional leaders from Compliance, Legal, People, and Operations, as well as Executive Leadership. The ESG Working Group reports to the Compliance Committee of the Board on an as needed basis.
ESG Focus Areas
In 2022, in partnership with external ESG experts, AdaptHealth undertook an assessment of ESG topics and principles applicable to our business. In developing our ESG strategy, we referenced the Sustainability Accounting Standards Board (SASB) standards related to Health Care Distributors.
We have aligned our ESG strategy and initiatives in four areas fundamental to our business.