Ready to Order?
Two quick and easy options are below.
Register for myAPP or scan the QR code below. myAPP will allow you to see your full account profile with AdaptHealth including item level eligibility, exact product descriptions, and the ability to track and view your order all the way to your doorsteps.
Our team of Specialists will receive your request, locate your account, and process your order based on the selections.
Ready to Order?
Two quick and easy options are below.
Register for myAPP or scan the QR code below. myAPP will allow you to see your full account profile with AdaptHealth including item level eligibility, exact product descriptions, and the ability to track and view your order all the way to your doorsteps.
Our team of Specialists will receive your request, locate your account, and process your order based on the selections.
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Get in touch
Contact us by phone, or email for help with your durable medical equipment orders.
Call us at 844-99-KPDME
(844-995-7363)
Email us at
kaiserdme@adapthealth.com
AdaptHealth: Empowering Patients to Live their Best Lives.
A partnership focused on better care and faster access to quality medical equipment.
In an effort to optimize care and ensure prompt delivery of high quality durable medical equipment, we are pleased to inform you Kaiser Permanente has entered into a partnership with AdaptHealth for the following items: sleep therapy, oxygen therapy, ventilatory support, and durable medical equipment. Our goal is simple: provide the right solution for every patient, supported by a wide range of resources and expert care.
Get in touch
Contact us by phone, or email for help with your durable medical equipment orders.
Call us at 844-99-KPDME
(844-995-7363)
Email us at
kaiserdme@adapthealth.com
Welcome Kaiser Permanente Members
AdaptHealth is a provider for home medical equipment (HME) for Kaiser Permanente’s members in California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington D.C, and Washington.
FAQ
Frequently Asked Questions
Find quick answers to common questions
Manage your supplies using myAPP
Starting in December 2025, Kaiser Permanente will be transitioning from your previous provider to AdaptHealth for home medical equipment and supplies (HME).
The timing of the transition will vary, depending on the area of the country that you live in. The transition will start December 1, 2025, and be completed on April 1, 2026. You will be notified a few weeks in advance of the transition date in your area.
- Effective December 1, 2025: Georgia, Maryland, Virginia, and Washington D.C.
- Effective February 1, 2026: Colorado, Southern California, Oregon, and Southwest Washington
- Effective March 1, 2026: Northern California and Washington
- Effective April 1, 2026: Hawaii
Kaiser Permanente is making this change as part of their commitment to continually provide you with the highest quality care, services, and support. With myAPP by AdaptHealth , you will be able to place Mobility & Home Equipment resupply orders via email, text message, mobile application, or through an online portal. In addition, you will be able to easily view your order history, real-time alerts, confirmation of delivery, and will be able to connect with a patient support representative 24 hours a day.
AdaptHealth is a full-service medical equipment provider dedicated to helping patients live their best lives – outside the hospital and in their homes. As a leader in healthcare, AdaptHealth delivers personalized solutions and best-in-class services, including sleep therapy, home oxygen, ventilatory support, and Mobility & Home Equipment. AdaptHealth’s goal is simple: provide the right solution for every patient, supported by a wide range of resources and expert care.
If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.
If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.
- Effective December 1, 2025: Georgia, Maryland, Virginia, and Washington D.C.
- Effective February 1, 2026: Colorado, Southern California, Oregon, and Southwest Washington
- Effective March 1, 2026: Northern California and Washington
- Effective April 1, 2026: Hawaii
Yes, wherever possible, AdaptHealth will provide the same brands and models that are currently being provided by your previous provider and we will also provide supplies that work with the equipment you are currently using.
AdaptHealth will make it easy to:
- Order new or replacement equipment and supplies.
- Make co-pays or deductibles to AdaptHealth (ie., making one time or recurring auto-payments)
No, both settings and prescription will be transferred to AdaptHealth as is.
AdaptHealth has a variety of ways to order supplies ranging from online and automated options or directly with an agent by phone. You will receive information directly from AdaptHealth on all available options.
If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.
If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth per the schedule noted in “Welcome Kaiser Permanente Members” above.
AdaptHealth will support any urgent needs starting on December 1, 2025.
Yes, the device warranty and service agreements will transfer to the new DME service provider.
YES! AdaptHealth has both a member portal online as well as an app –myAPP by AdaptHealth.
Kaiser Permanente and your previous provider have been working closely with AdaptHealth to assure contact and last shipping location are uploaded and ready for your next supply order. To confirm or change, you can contact AdaptHealth directly.
AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, and support.
AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, and support.
AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, supplies, and support.
Call 844-99-KPDME (844-995-7363) –please be advised this phone line will be staffed and operational beginning December 1, 2025
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Call us at 844-99-KPDME
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