Kaiser Permanente

Kaiser Permanente is making this change as part of their commitment to continually provide you with the highest quality care, services, and support. With myAPP by AdaptHealth , you will be able to place Mobility & Home Equipment resupply orders via email, text message, mobile application, or through an online portal. In addition, you will be able to easily view your order history, real-time alerts, confirmation of delivery, and will be able to connect with a patient support representative 24 hours a day.

AdaptHealth is a full-service medical equipment provider dedicated to helping patients live their best lives – outside the hospital and in their homes. As a leader in healthcare, AdaptHealth delivers personalized solutions and best-in-class services, including sleep therapy, home oxygen, ventilatory support, and Mobility & Home Equipment. AdaptHealth’s goal is simple: provide the right solution for every patient, supported by a wide range of resources and expert care.

If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.

If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.

• Effective December 1, 2025: Georgia, Maryland, Virginia, and Washington D.C.
• Effective February 1, 2026: Colorado, Southern California, Oregon, and Southwest Washington
• Effective March 1, 2026: Northern California and Washington
• Effective April 1, 2026: Hawaii

Yes, wherever possible, AdaptHealth will provide the same brands and models that are currently being provided by your previous provider and we will also provide supplies that work with the equipment you are currently using.

AdaptHealth will make it easy to:

1. Order new or replacement equipment and supplies.
2. Make co-pays or deductibles to AdaptHealth (ie., making one time or recurring auto-payments)

No, both settings and prescription will be transferred to AdaptHealth as is.

AdaptHealth has a variety of ways to order supplies ranging from online and automated options or directly with an agent by phone. You will receive information directly from AdaptHealth on all available options.

If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth. Affected members will receive communications from both Kaiser Permanente and AdaptHealth prior to the transition date for your area.

If you are currently using home medical equipment through your previous provider, your service will transition to AdaptHealth per the schedule noted in “Welcome Kaiser Permanente Members” above.

AdaptHealth will support any urgent needs starting on December 1, 2025.

Yes, the device warranty and service agreements will transfer to the new DME service provider.

YES!  AdaptHealth has both a member portal online as well as an app –myAPP by AdaptHealth.

Kaiser Permanente and your previous provider have been working closely with AdaptHealth to assure contact and last shipping location are uploaded and ready for your next supply order. To confirm or change, you can contact AdaptHealth directly.

AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, and support.

AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, and support.

AdaptHealth provides the right solution for each patient and offers a wide spectrum of resources, solutions, supplies, and support.

Call 844-99-KPDME (844-995-7363) –please be advised this phone line will be staffed and operational beginning December 1, 2025